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Shipping Policy

 

shipping

 

General Terms 

We mainly ship to all the countries but on the way to checkout if you can not find your country please contact us directly via email and we will give you the full support within 24 h.

Shipping Method 

We reserve the right to use a different shipping carrier (using a comparable service) than what was selected at checkout. Orders will be shipped using our preferred provider.

Tracking Information 

We will post tracking numbers to your order at the time of shipment and will be automatically email to you at the registered email within our platform.

Address Changes  

If your order is processing and you need to change the shipment address, a redirect fee of $15 may apply. 

Refused Delivery 

If you elect to refuse the delivery of the items you ordered from coffee.net or return items without requesting a RMA (Return Merchandise Authorization), a 20% restocking fee plus original shipping charges will be billed to the card on file. 

Paid Shipping Terms

Orders placed with express service selected (USPS, Expedited Ground, 3-day, 2-day or Flat Rate [3-5 days]) before 3PM Pacific Time that are fulfilled from our Seattle warehouse will ship same business day; those placed on Saturday or Sunday will ship next business day. Orders placed with overnight service selected before 3PM Pacific Time that are fulfilled from our Seattle warehouse will ship same business day; those placed on Saturday or Sunday will ship next business day. Merchandise shipped directly from the manufacturer require 1 business day processing time. Please note that all shipping windows refer specifically to business days, not calendar days. 

Timing of Your Shipment

You are responsible for choosing the appropriate shipping method in determining the timing of your delivery. For guaranteed delivery by a specific date, you may need to choose an expedited shipping method. If you have any questions about the timing of your shipment, please contact us prior to placing your order. Some products are shipped directly from the manufacturer in order to save time and/or distance.

In general, shipping carrier estimates are best effort and not guaranteed. We have provided links to our carriers' policies below for your convenience:

 FedEx UPS

Please Note: Fed Ex Home Delivery business days are Tuesday through Saturday.

Damaged, Missing, Defective or Malfunctioning New Merchandise Policy

Please report damaged, missing, defective or malfunctioning merchandise immediately and no later than 5 business days of delivery.

Damaged Merchandise 

Items are carefully packaged to protect against damage during shipping. Please carefully inspect your package when it arrives for any shipping damage. If an item appears to be damaged, do not attempt to use it and notify us immediately so that we can begin the claims process.

Missing Merchandise

Please note that we often ship orders in multiple packages. However, if items are apparently missing from your order, please report it to us immediately so we can track packages and replace the shipment if necessary.

Defective or Malfunctioning New Merchandise 

If any item is not working properly, please contact us immediately so that we can send a replacement.