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1.Why should I choose eCoffee?

Our brand wants to have the most satisfied customers and that’s why we have to offer you high quality and the best products with a special design; we pack your order with care, we have simple and secure payments.

2. I’m new in Coffee.net world. How can I log in?

 On our web site page you will see at the top of the page on right side, ‘Log in’, just click on it and introduce your registered data. If you don’t have an account yet, then click on Create Account, complete the personal information and that’s it. Welcome to our world.

3. Can I change the address for delivery?

You can change the address or the order from your account, but if your order is already shipped then you can’t change the delivery address until you receive the order.

4.  Can I return my order?

 We undertake to replace any product delivered to you that is faulty or is in a damaged condition. If you wish to return a faulty or damaged product, you must notify us through our designated “Request RMA”   webpage where we set out our requirements relating to return of such goods.

We also undertake to exchange any undamaged product purchased from us, as long as it is returned unused and with proof of purchase within Fourteen  (14) days of purchase however we will not provide any refund of such purchase. If undamaged goods are returned to us for exchange, we do not refund any packing and postage charges. Return of undamaged goods for exchange is entirely at your cost and risk. 

 

5. I’m looking for an espresso domestic machine. Which one do you recommend?

Coffee’.net's professional team is ready to advise you with the right La Pavoni coffee machine which will satisfy your needs and budget. For assistance please drop us an email on contact@coffee.net   

6. How can I order?

You can order eCoffee products online. All what you need is to add your order products to cart. You can add as many products as you want form different categories. After completing the order process with your details, make sure you have completed correctly the contact details. Once your order is submitted, you will receive a confirmation email with the details of your order.

7. Do you have free shipping/discounts?

Sign up for our newsletter and get the update with the offers promotion on your mail.

 8. Do you have gift cards?

 We offer 3 types of gift cards.

  • Happy Birthday!    - For special occasions like her Birthday, Coffee creates the perfect atmosphere. Just choose the message and we will take care of the rest.  
  • Coffee Lovers.    - The quickest way to make someone feel special. Coffee Lovers will be more the pampered with your Special Gift Card.
  • Winter Celebration.    - Get your cup of coffee and let’s celebrate the holidays with Coffee!

For more details please visit the gift cards section at the footer of the web page

 

9. What happens with my personal information?

Personal information about visitors to our site is collected only when knowingly and voluntarily submitted. For example, we may need to collect such information to provide you with further services or to forward any requests or enquiries. It is our intention that this policy will protect your personal information from being dealt with in anyway that is inconsistent. However, we will endeavor to take all reasonable steps to protect the personal information you may transmit to us or from our online products and services. Once we do receive your transmission, we will also make our best efforts to ensure its security on our systems.

For further details please visit our privacy policy.

 

10. Does having a good grinder is essential for the taste of coffee? 

 

For sure!!! When you have a high quality coffee machine you must have a good grinder that gives more control over the timing of the extraction of the coffee. Coffee.net offers you a selection of grinders and our staff will be more than happy to assist you in selecting the best grinder for your selected coffee machines .